Delivery Policy

Last updated: December 16, 2025

This Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from Fitness Gear BD, operated by The Fitness Gear BD (“we”, “us”, “our”). Our goal is to provide clear, fast, and reliable delivery information for our customers.

By placing an order on our Website, you agree to this Delivery Policy.

1. Business Information

• Website Name: Fitness Gear BD

• Business Name: The Fitness Gear BD

• Business Type: Online sale of fitness items and supplements

• Email: fitnessgearbd@gmail.com

• Business Location: Operating from Mirpur, Dhaka, Bangladesh (online-only business)

2. Order Processing Time

• Orders are usually processed within 24 hours after confirmation

• Orders placed on weekends or public holidays may be processed on the next working day

3. Delivery Timeframes

Estimated delivery times are as follows:

• Inside Dhaka: Delivery within 1–2 working days

• Outside Dhaka: Delivery within 2–4 working days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

4. Delivery Method

• Orders are delivered through third-party courier or delivery services

• Delivery is made to the address provided by the customer at checkout

Please ensure your delivery address and contact details are correct to avoid delays.

5. Delivery Charges

• Delivery charges (if applicable) will be clearly shown during checkout

• Any additional charges for remote areas will be communicated before shipping

6. Customer Responsibilities at Delivery

Customers are requested to:

• Be available to receive the order at the delivery address

• Check the product condition in front of the delivery person

• Inform the delivery person immediately if there is any visible damage or issue

Once the product is accepted from the delivery person, it will be considered successfully delivered.

7. Delayed or Failed Delivery

Delivery may be delayed if:

• The customer is unreachable at the provided contact number

• The delivery address is incomplete or incorrect

• There are unexpected courier or logistical issues

In such cases, we will attempt to contact you to arrange re-delivery.

8. Relationship with Returns & Refunds Policy

Delivery-related issues, defective items, or return requests are handled according to our Refunds & Returns Policy, which forms part of our Website terms.

9. Changes to This Policy

We reserve the right to update this Delivery Policy at any time. Changes will be effective once posted on the Website with an updated “Last updated” date.

10. Contact Information

If you have any questions regarding delivery or shipping, please contact us:

The Fitness Gear BD
Email: fitnessgearbd@gmail.com
Location: Mirpur, Dhaka, Bangladesh

This Delivery Policy is written to be clear, transparent, and suitable for an online fitness and supplements business in Bangladesh.