Refunds & Returns Policy

Last updated: January 20, 2026

This Refunds & Returns Policy applies to all purchases made from Fitness Gear BD, operated by Fitness Gear BD.

The purpose of this policy is to clearly explain the conditions, process, and responsibilities related to returns, exchanges, and refunds in a fair and transparent manner.

By placing an order on our Website, you agree to this Refunds & Returns Policy.

1. Business Information

• Website Name:  Htpps//:www.fitnessgearbd.com
• Business Name: Fitness Gear BD.
• Business Type: Online sale of fitness items and supplements.
• Email: fitnessgearbd@gmail.com
• Business Location: Operating from Mirpur, Dhaka, Bangladesh (online-only business).

2. Return Eligibility

We accept returns or exchanges only under the conditions described below. Customers are requested to check products carefully at the time of delivery.

3. Return Due to Quality Dissatisfaction

If you believe that the quality of the product is not acceptable compared to the price, you must:

• Immediately return the product to the delivery person at the time of delivery.
• Ensure the product is unused, unopened, and in original condition.

In this case:

• No delivery charge will be applied.
• No refund or replacement will be processed once the product is accepted and taken inside.

4. Defective or Damaged Products

If the product has a manufacturing defect, damage, or is incorrect, you must:

• Identify and show the defect immediately at the time of delivery or contact us within 24 hours of receiving the product.
• Provide clear photos or video proof of the defect when requested.

In this case:

• No delivery charge will be applied.
• We will replace the product with a new one at no extra cost.
• If replacement is not possible, a refund may be issued at our discretion.

5. Non-Returnable Items

The following items are not eligible for return or refund, unless they are defective:

• Opened or used supplement.
• Products damaged due to misuse or improper storage.
• Items returned without original packaging.
• Products returned after acceptance from the delivery person.

6. How to Initiate a Return

To initiate a return or replacement, please follow these steps:

1. Contact us at fitnessgearbd@gmail.com
2. Provide your order number and reason for return.
3. Attach photos or videos if the product is defective or damaged.
4. Follow the instructions provided by our support team.

Unauthorized returns may not be accepted.

7. Refund Process (If Applicable)

• Approved refunds will be processed using the original payment method where possible.
• Refund processing time may take 7–14 business days, depending on the payment provider.
• Delivery charges are non-refundable, except in cases of defective products.

8. Exchange Policy

• Exchanges are available only for defective or incorrect products.
• Exchange requests are subject to stock availability.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.
• Checking the product at the time of delivery.
• Following usage instructions for fitness equipment and supplement.

10. Policy Abuse

We reserve the right to refuse returns or exchanges if we suspect misuse, repeated abuse, or violation of this policy.

11. Changes to This Policy

We may update this Refunds & Returns Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us:

Fitness Gear BD

• Email: fitnessgearbd@gmail.com
• Whatsapp: 01917141992
• Direct call us: 01917141992
• Location: Mirpur, Dhaka, Bangladesh.
• Office Address: (Coming Soon).

This Refunds & Returns Policy is written to be clear, fair, and suitable for an online fitness and supplement business.